WebTriage
Section Contents
About WebTriage
Healthcare providers face the increasingly challenging task of offering the highest quality patient support while maintaining cost-efficient operations.
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WebTriage is a full service, web-based patient communication system committed to delivering maximum customer satisfaction through our fully integrated support services.
Three components form the core of WebTriage’s services: Rapid Email Response, Support Group Moderator and Timekeeper. All services serve as stand-alone modules or may be integrated with call center technology. |
Rapid Email Response
V-CC's web-based consumer response software allows our Registered Nurses to quickly respond to questions about your products and services.
Nurses use Rapid Email Response to edit and personalize standard responses, combined with timely behavior-based advice and auxiliary information, via branded emails. Standard responses are developed for general inquiries, product/service-specific questions and IT support.
Support Group Moderator
V-CC's Support Group Moderator has been specifically designed for the healthcare industry and allows your members to anonymously communicate with others around the world.
Professional and Peer support is available online, anytime, improving outcomes by providing support on when it's needed, not only when it's scheduled. V-CC's robust Support Group Platform can handle 100 transactions per second, lifting the costly burden from traditional lines of communications and offering a complement to telephonic and in-person interventions. |
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Timekeeper
All WebTriage services can be tied in to the scheduling functionality. Timekeeper allows managers to schedule shifts, assign tasks to individual nurses, and tracks and reports support staff hours.
ROI-Based Statistics and Traffic Reports Accountability for your technology investment is provided through V-CC's detailed Return on Investment (ROI) methodology.
V-CC works closely with client to quantify cost savings that result from streamlined processes, improved data capture and reporting, increased reach, improved availability / customer service, and customer satisfaction
WebTriage Advantages
All WebTriage clients benefit from several unique advantages:
- Dramatic reduction in time spent responding to patient inquiries
- Significantly reduce waiting time during peak hours
- Standardized responses ensure each member receives the same level of quality care
- Seamless integration with call center technology and scripts to ensure consistent user experience both online and via call centers.
- Cost-effective, personalized complement to offset call center costs
- Secure platform to ensure patient privacy